Returns and Shipping

Please read these Shipping & Returns Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.oministry.com website and/or the mobile application (the "Service") operated by Open Ministry ("us", "we", or "our").

By placing any order, request, accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access or use the Service(s).

ORDERING

If you wish to purchase any product or service made available through the website or any Service offered ("Purchase"), you agree to our Privacy Policy,  Shipping & Returns Policy, and the Terms & Conditions of Use.

SHIPPING, PROCESSING AND HANDLING:

ORDERS RECEIVED BEFORE 2:00PM EST MONDAY THROUGH FRIDAY WILL BE PROCESSED WITHIN 3 BUSINESS DAYS. ORDERS RECEIVED AFTER 2:00PM EST, DURING WEEKENDS OR HOLIDAYS, WILL BE PROCESSED WITHIN 4 BUSINESS DAYS.

OUR SHIPPING CARRIER, THE UNITED STATES POSTAL SERVICE ("USPS"), MAY NOT DELIVER ON SATURDAYS, SUNDAYS, HOLIDAYS OR TO SOME POST OFFICE BOXES.

THE SHIPPING ESTIMATES BELOW ARE PROVIDED BY USPS. ESTIMATES APPLY ONLY TO CONTINENTAL DOMESTIC ORDERS AFTER THEY HAVE BEEN SHIPPED.

FIRST-CLASS MAIL APPROXIMATE SHIPPING TIME: 4 - 7 BUSINESS DAYS
PRIORITY MAIL APPROXIMATE SHIPPING TIME: 2 - 4 BUSINESS DAYS
EXPRESS MAIL APPROXIMATE SHIPPING TIME: 1 - 2 BUSINESS DAYS

NOTE: Scheduled delivery date depends on origin, destination, and drop-off time. Some restrictions apply. In most cases, the expected delivery date estimated at checkout will reflect a delivery time based on shipping method selected. The timeliness of service to or from destinations outside the contiguous USA may be affected by the limited availability of transportation.

OPEN MINISTRY USES THE TRACKING INFORMATION PROVIDED BY THE USPS TO VALDIATE SHIPMENT OF THE DELIVERY ADDRESS AND DOES NOT TAKE RESPONSIBILITY FOR PACKAGES THAT ARE DAMAGED, LOST, STOLEN, OR OTHERWISE "MISDELIVERED". 

WE STRONGLY RECOMMEND TO TRACK THE PACKAGE FREQUENTLY AND ENSURE THERE IS SOMEONE TO RECEIVE THE PACKAGE WHEN IT ARRIVES. YOU CAN TRACK ANY PACKAGE ON USPS.COM OR VIA YOUR MINISTER ACCOUNT PAGE. TRACKING INFORMATION AND LINKS CAN BE LOCATED ON THE ORDERS PAGE ONCE YOUR PACKAGE HAS BEEN SHIPPED.

INCORRECT SHIPPING INFORMATION

OPEN MINISTRY IS UNABLE TO MODIFY, CHANGE OR OTHERWISE ALTER A SHIPMENT ADDRESS AFTER YOUR ORDER HAS BEEN PROCESSED, PLEASE DOUBLE CHECK THAT YOUR ADDRESS AND SHIPMENT INFORMATION IS CORRECT PRIOR TO COMPLETING YOUR REQUEST FOR CREDENTIALS. 

IF A PACKAGE IS RETURNED TO OPEN MINISTRY DUE TO AN INCORRECT OR INCOMPLETE SHIPPING ADDRESS PROVIDED BY A CUSTOMER, OR IF THE PACKAGE IS MARKED "UNCLAIMED", "REFUSED", "UNABLE TO FORWARD" OR OTHER SUCH INDICATIONS THAT THE CUSTOMER FAILED TO RECEIVE THE PACKAGE AS ADDRESSED / DELIVERED; THE CUSTOMER AGREES TO BE RESPONSIBLE FOR RETURN SHIPPING AS WELL AS ANY RESHIPMENT COST. OPEN MINISTRY IS NOT RESPONSIBLE FOR PACKAGES DELIVERED INCORRECTLY OR LOST DUE TO INCORRECT OR INCOMPLETE SHIPPING INFORMATION PROVIDED BY THE CUSTOMER.

IT IS THE CUSTOMER'S RESPONSIBILITY TO PROVIDE A CORRECT SHIPPING ADDRESS. TO PREVENT A DELAY IN RESHIPMENT OR A 20% RESTOCKING FEE, PROVIDE YOUR CORRECT AND CURRENT ADDRESS. IF THERE IS AN ADDRESS REQUEST CHANGE AFTER THE ORDER HAS BEEN PROCESSED, PRINTED OR THE PACKAGE HAS ALREADY BEEN MARKED FOR SHIPMENT; OPEN MINISTRY CANNOT TAKE RESPONSIBILITY IF THE PACKAGE IS LOST OR IF USPS CHARGES THE CUSTOMER AN EXTRA FEE.

OPEN MINISTRY IS UNABLE TO SHIP TO INCOMPLETE ADDRESSES AS DETERMINED BY THE USPS. IF AN INCOMPLETE ADDRESS IS SUPPLIED, THE ORDER WILL BE PLACED "ON-HOLD" AND A NOTICE WILL BE POSTED ON THE ORDER. IF A COMPLETE SHIPPING ADDRESS IS NOT SUPPLIED FOR MORE THAN 14 BUSINESS DAYS, ANY ORDER "ON-HOLD" IS SUBJECT TO CANCELATION AND WILL RESULT IN A RESTOCKING FEE OF 20%. 

IF AN INCORRECT ADDRESS IS SUPPLIED AND ANY SHIPMENT, ONCE RETURNED TO US, WE WILL CONTACT YOU WITH RESHIPMENT OPTIONS. OPEN MINISTRY CAN NOT PROCESS AND RESHIP ANY PACKAGE, CREDENTIALS OR ORDER UNTIL THE ORIGINAL PACKAGE IS IN OUR POSSESSION, RETURNED AND PROCESSED AS A RETURN.

OPEN MINISTRY CANNOT BE HELD RESPONSIBLE FOR SERVICE FAILURES BY DOMESTIC DELIVERY COURIERS RESULTING FROM HOLIDAY VOLUME TRAFFIC, ACTS OF NATURE OR INCLEMENT WEATHER AT, NEAR OR EN ROUTE TO THE DELIVERY ADDRESS PROVIDED. BECAUSE THESE FACTORS ARE OUT OF OUR CONTROL, THE DELIVERY TIMELINE ESTIMATES WILL CEASE TO BE INEFFECTIVE IF DELIVERY IS DELAYED OR POSTPONED DUE TO SEVERE WEATHER CONDITIONS OR HOLIDAY TRAFFIC VOLUME.

OPEN MINISTRY MAY, AT ITS DISGRESSION, CALL, EMAIL OR OTHERWISE ATTEMPT TO CONTACT THE OWNER OF THE ORDER. IT IS THE CUSTOMERS RESPONSIBILITY TO PROVIDE DUE DILLIGENCE TO ENSURE THAT THEIR ORDER IS EXECUTED; IN RESPECT TO CUSTOMER PROVIDED SHIPMENT INFORMATION.

RETURNS, EXCHANGES OR CANCELLATIONS

OPEN MINISTRY STANDS BEHIND THE QUALITY AND CRAFTSMANSHIP OF ITS PRODUCTS. IF YOUR PRODUCTS OR CREDENTIALS ARE DETERMINED TO BE DEFECTIVE - OPEN MINISTRY WILL REPLACE THEM AT NO CHARGE TO YOU. TO FILE A RETURN MERCHANDISE AUTHORIZATION CLAIM PLEASE VISIT HTTPS://SUPPORT.OMINISTRY.COM AND SUBMIT A SUPPORT TICKET.

OUR SYSTEM BEGINS CREATING YOUR CUSTOM MADE CREDENTIALS AND PRODUCTS INSTANTLY AFTER YOU HAVE PLACED YOUR REQUEST; THIS WAY WE CAN OFFER THE FASTEST PROCESSING TIME POSSIBLE.

DUE TO THIS ON-DEMAND METHOD OF PRODUCTION & THE CUSTOMIZED NATURE OF OUR PRODUCTS; WE ARE UNABLE TO OFFER EXCHANGES, CANCELLATIONS, RETURNS OR GRANT REFUNDS TO ANY ORDER, CUSTOMIZED PRODUCTS OR CREDENTIALS AFTER YOUR ORDER HAS BEEN SUBMITTED.

PLEASE DOUBLE CHECK THE DETAILS OF YOUR CREDENTIAL REQUEST OR ORDER BEFORE YOU COMPLETE THE CHECKOUT PROCESS.

ALL SALES ARE FINAL. SHIPPING, HANDLING AND ANY EXPEDITED OR PROCESSING FEES ARE NON-REFUNDABLE.
IN THE EVENT OF A DISPUTED PAYMENT, CANCELLED ORDER OR CHARGEBACK, A RESTOCKING / CANCELLATION FEE OF 20% OR MORE WILL BE CHARGED.

NO REFUNDS WILL BE ISSUED ON ITEMS DAMAGED IN SHIPPING OR TRANSIT; IN THE EVENT THAT YOUR PACKAGE WAS DAMAGED IN TRANSIT, YOU WILL NEED TO CONTACT USPS.GOV TO FILE A CLAIM.

EXCLUSION OF WARRANTIES

NOTHING IN THESE TERMS, SHALL EXCLUDE OR LIMIT OPEN MINISTRY WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE".

IN PARTICULAR, OPEN MINISTRY, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT: YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS AND THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, AND THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY WEBSITE PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM OPEN MINISTRY OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.

OPEN MINISTRY FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY

SUBJECT TO OVERALL PROVISION IN PARAGRAPHS ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT OPEN MINISTRY, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:

• ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS;
• ANY LOSS OR DAMAGE, WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
• ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOS ADVERTISING APPEARS ON THE SERVICES; ANY CHANGES WHICH OPEN MINISTRY MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);
• THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
• YOUR FAILURE TO PROVIDE OPEN MINISTRY WITH ACCURATE ACCOUNT INFORMATION; YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;
• THE LIMITATIONS ON OPEN MINISTRY LIABILITY TO YOU IN PARAGRAPHS ABOVE SHALL APPLY WHETHER OR NOT OPEN MINISTRY HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL OPEN MINISTRY BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, SITE OR ANY DOWNLOADED MATERIALS, EVEN IF OPEN MINISTRY OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OPEN MINISTRY'S TOTAL LIABILITY TO YOU FROM ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, OR OTHERWISE) EXCEED THE AMOUNT YOU PAID TO OPEN MINISTRY, IF ANY, FOR PRODUCTS PURCHASED ON THIS SITE.